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Most of us will be well aware of just how important product reliability is to business success and customer satisfaction. Of course, it is more than that: we need to deliver well-targeted reliability, cost-effectively and on-time. And it isn’t easy. But who said that...

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Reliability and outsourced manufacturing

A client came to us with concern about poor right-first-time product test results from their contract manufacturer. They had reason to be concerned: 10% yield is not good! Clearly, the manufacturer was having trouble. Our task was to identify the root causes and...

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Root Cause Analysis

I have provided training to a wide range of clients, in several industries, over many years, across the world and to disparate audiences. I believe my students have benefited from my teaching, but in addition, I can declare that I have learned also from the...

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What’s the value-add of reliability?

Buying any new product, it’s a big decision over performance, price, running-costs, reliability, etc. Performance, price and running costs are usually easy to identify through brochures and specifications. However, reliability is a big problem to identify, especially...

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